Shipping & Returns

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Returns Policy 
Products may be returned within 30 days of purchase if they are in salable condition and unused. Please call our office at 1-312-226-2000 for a return authorization number. Should you wish us to provide a shipping label, we will require a $6.95 shipping fee, otherwise you may drop it at the post office or Fed Ex and we will credit your account for the full amount of the product upon receipt.  We do not refund the original shipping fee nor the return shipping fee.

Holiday Returns 
Products purchased from November 15th to Dec. 25th may be returned no later than January 15th of the following year if the product is unused, in its original packaging and in salable condition. 

Shipping 
All packages are shipped via UPS Ground unless an expedited service is selected. Please allow approximately one to three business days for your order to process. Shipping time is usually 3-7 business days, depending upon the location. Unfortunately, we cannot ship to PO boxes. When checking out, please indicate whether we are shipping to a residential or business address.  All military base addresses will be shipped via USPS. We also offer international shipping which is calculated at the time of checkout.

 Shipping charges will be calculated after you enter your shipping, billing and credit card information. Once this information is entered, you will be shown your total order cost, including shipping. Once you confirm your order, we will process it and charge your credit card when your order ships.

Holiday Shipping 
Please see our shipping schedule below: 

Order by Dec. 15th to receive your order by Dec. 23rd for the following states: 
CA, ID, OR, TX, WA, WY,, MT, NC, NM, UT, HI, PR. 

Order by Dec. 15th to receive your order by Dec. 23rd for the following states: 
AL, NE, MS, AZ, CO, CT, DC, FL, GA, KS, LA, VA, VT, NH, ME, MD, MA, RI, NY, SD, ND, NC, SC

Order by Dec 18th to receive your order by Dec.23rd for the following states: 
WI, OH, OK, PA, IN, IA, KY, MI, MN, MO, TN, AR, WV, DE, NJ

 Customers in Illinois must order by Dec. 20th for Dec. 23rd delivery

Tax 
Orders shipped to customers within the State of Illinois will be charged a 9.77% sales tax.

Privacy 
We neither sell nor share your information with outside companies or third parties.

When you purchase from our online store, we collect your name, billing and shipping addresses, phone number, e-mail address, and credit card information. You provide this information so we can process and ship your order. We respect your privacy by not selling or sharing this information.

We encourage you to sign-up for our e-mailing list. These letters provide you with advanced notice of store sales, new merchandise, and other store-related events. But, of course, you have the freedom to add or remove your name from our list at any time.

Safety Testing:
Our products are tested against all applicable tests for safety against lead, cadmium, pthalates, as well as mechanical, and flammability safety regulations.